Privacy Policy.
At HELDIU, we recognize that your health journey is personal. The trust you place in us to handle your sensitive data is our highest responsibility.
Last Updated: October 2024
Core Privacy Promise
- 1We never sell your personal or health data to third parties.
- 2Your health data is viewed only by your assigned wellness team.
- 3You retain full ownership of your data and can request deletion at any time.
Information We Collect
1. Identity & Contact Data
Name, email address, phone number, and age. This allows us to manage your account and communicate effectively.
2. Health & Wellness Data
To provide personalised guidance, we collect specific details regarding your:
- Dietary preferences and current habits.
- Medical history relevant to nutrition (e.g., PCOD, Diabetes status).
- Lifestyle markers including sleep patterns, stress levels, and activity.
Note: This is classified as Sensitive Personal Data and is encrypted at rest.
3. Usage Data
Information on how you interact with our platform to help us improve user experience and service quality.
How We Use Your Data
Your data is used strictly for:
- Creating your personalised nutrition & lifestyle architecture.
- Monitoring progress and adjusting your program.
- Legal and regulatory compliance.
Data Security & Sharing
We employ industry-standard encryption protocols (SSL/TLS) to protect data during transmission and storage. Access to sensitive health data is restricted to authorised personnel only.
Third-Party Processors:
We may share necessary data with trusted service providers who facilitate our platform operations (e.g., secure cloud hosting, payment gateways). Every provider is bound by strict confidentiality agreements.
Your Rights
Right to Access
You simply ask us for a copy of your personal data.
Right to Correction
You can request meaningful changes to any outdated or incorrect data.
Right to Erasure
You can ask us to delete your data (see our 'Delete My Data' page).
Withdraw Consent
You may withdraw consent for data processing at any time.
Contact & Grievance Redressal
In accordance with the Information Technology Act, 2000 and applicable rules, if you have any privacy concerns or grievances, please contact our designated officer:
Email: care@heldiu.com
Address: Gurgaon, Haryana, India